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PortalPBX

Cloud phone system

Cloud Phone System for your business

Extensions, IVR, queues, call recording and a WebRTC softphone in a single phone system managed from the web. No hardware or maintenance, ready for your team to answer from wherever they are.

  • Fast setup
  • No lock-in contract
  • WebRTC included
  • Support in Spanish
Team member with a headset taking a call on her laptop, with extension 1001 connected

See how it works

Smart Cloud Phone System 🤖 | Automate calls and never lose a customer (PortalPBX) (Video in Spanish)

What it is and how it works

Your phone system, now in the cloud

A cloud phone system replaces the physical PBX in your office: calls, extensions and menus are managed over the internet, and your team answers from any device.

  1. Step 1:Choose your plan and your numbers

    Select the plan that fits the size of your team. Keep your current numbers (porting, where available) or request new ones.

  2. Step 2:We set up your phone system

    Together we define extensions, the IVR menu, call queues, business hours and forwarding, all managed from the web.

  3. Step 3:Your team starts taking calls

    Each team member makes and receives calls from the browser (WebRTC), a softphone, the app or IP phones, in the office or on the go.

Key features

Everything your business needs to serve customers better

Design each call flow with the visual IVR and answer from the browser with the WebRTC softphone. Every feature is configured from the web panel.

  • Web-based management, nothing to install
  • Setup guided by our team
  • Support in Spanish
PortalPBX visual IVR editor with a menu routing the call to extensions, next to a WebRTC softphone ready to register the extension
  • Extensions and users

    One extension per team member, with its own internal number and profile.

  • IVR / voice menu

    Greet your customers with a menu that routes each call to the right department.

  • ACD queues

    Distribute calls across your team so none are missed.

  • Call recording

    Record, search and listen to conversations for quality and auditing (depending on plan).

  • Voicemail

    Voice messages per extension when nobody can answer.

  • WebRTC, softphone and app

    Call from the browser, a computer or a mobile phone, with nothing to install.

  • Transfers and forwarding

    Transfer calls between extensions and forward them to other destinations.

  • Reports

    Call history and metrics to make better decisions.

  • Business hours

    Different routes during business hours, after hours and on holidays.

  • CRM integration

    Connect your CRM through modules, the API and webhooks.

Benefits

Why move your phone system to the cloud?

A simpler, more flexible way to manage your company's communications.

  • Savings

    No investment in PBX hardware or servers: you pay a monthly fee based on your plan.

  • Mobility

    Answer from the office, from home or on your mobile with the same extension.

  • Scalability

    Add extensions as your team grows, without changing platforms.

  • No hardware

    Your phone system lives in the cloud: no equipment to install and no maintenance.

Use cases

A phone system for every way of working

How companies use their cloud phone system.

Offices

Connect your whole team with extensions, transfers and an IVR that greets every customer.

  • Extensions by department
  • Welcome IVR
  • Voicemail

Sales teams

Never miss an opportunity: queues, call recording and call logging in your CRM.

  • ACD queues
  • Call recording
  • CRM integration

Customer service and support

Organize customer service with queues, business hours and reports to measure your team.

  • Queues and business hours
  • Call reports
  • WebRTC softphone

Branches

Bring sites and remote staff together in a single phone system, with internal calls between extensions.

  • A single phone system
  • Calls between sites
  • Remote work

Plans

Choose the perfect plan for your business

Scalable, secure and backed by expert support. Start with 3 extensions and grow without limits.

All our plans include IGV (Peruvian VAT, 18%). No surprises on your bill. Choose the cloud phone system that best fits your business.

View prices in

Prices in Peruvian soles (PEN) with IGV included.

Prices in USD for international customers. Taxes according to the customer's country.

  • Emprendedor Plan

    Ideal for entrepreneurs and sole proprietors

    S/ 41.30/mes$14.99USD/mo

    IGV includedTaxes by country

    • Landline number
    • 2 inbound channels
    • 3 extensions
    • 300 multi-destination min
    • Basic IVR and voicemail
    • Call forwarding/transfer

    Additional minutes: contact us

    Extra minutes to all of Peru: S/ 0.046/min (IGV incl.)

    Subscribe the Emprendedor Plan
  • StartUP Plan

    For small teams and growing startups

    S/ 81.42/mes$27.99USD/mo

    IGV includedTaxes by country

    Everything in the Emprendedor Plan, plus:

    • Landline number
    • 4 inbound channels
    • 6 extensions
    • 600 multi-destination min
    • Call recording included
    • Forwarding to mobile and business hours
    • WebPhone (1 user) + basic CDR

    Additional minutes: contact us

    Extra minutes: S/ 0.041/min (IGV incl.)

    Subscribe the StartUP Plan
  • Best seller

    Pymes Plan

    For companies with several areas and departments

    S/ 140.42/mes$46.99USD/mo

    IGV includedTaxes by country

    Everything in the StartUP Plan, plus:

    • Landline number
    • 6 inbound channels
    • 12 extensions
    • 1,200 multi-destination min
    • KPI reports and call queues
    • Centralized recording and backups
    • WebPhone (up to 10) + CDR filters/export

    Additional minutes: contact us

    Extra minutes: S/ 0.037/min (IGV incl.)

    Subscribe the Pymes Plan
  • Corporativo Plan

    For companies with multiple sites or distributed offices

    S/ 211.22/mes$69.99USD/mo

    IGV includedTaxes by country

    Everything in the Pymes Plan, plus:

    • Landline or mobile number
    • 8 inbound channels
    • 24 extensions
    • 2,000 multi-destination min
    • CRM integration, API and priority support
    • Advanced queues (ACD) and wallboard
    • Failover between sites
    • Unlimited WebPhone + real-time CDR + dashboard

    Additional minutes: contact us

    Extra minutes: S/ 0.034/min (IGV incl.)

    Subscribe the Corporativo Plan

Extra minutes by plan

Price per additional minute by plan, in Peruvian soles: base excluding IGV and price with IGV
PlanBase (excl. IGV)With IGV
EmprendedorS/ 0.039S/ 0.046
StartUPS/ 0.035S/ 0.041
PymesS/ 0.031S/ 0.037
CorporativoS/ 0.029S/ 0.034

Price per minute in Peruvian soles (PEN), rounded to 3 decimals.

Monthly prices in Peruvian soles (PEN), IGV included. Multi-destination minutes are subject to the fair use policy. Additional usage is billed according to the contracted plan.

Fixed monthly prices in US dollars (USD) for international customers. Taxes according to the customer's country. Multi-destination minutes are subject to the fair use policy. Additional minutes in USD: contact us.

Need more extensions or optional add-ons such as WhatsApp or Voicebot? Contact us

Frequently asked questions

Questions about the cloud phone system

Quick answers about how the phone system, equipment and plans work.

Ask another question

It is a phone system (PBX) that runs over the internet instead of on hardware in your office. Your company gets extensions, IVR, queues and call recording, all managed from the web, with no hardware or servers of your own.

No. You can call from the browser with the WebRTC softphone, from a softphone or the app; if you prefer, you can also use IP phones.

Yes, through number porting where available. You can also request new numbers for your phone system.

Yes. Each team member uses their extension from anywhere with an internet connection, in the browser, on a computer or on a mobile phone.

Yes, through marketplace modules (such as HubSpot or Zoho), the API and webhooks. We help you review the integration with your system.

Plans start at S/ 41.30 per month with IGV included, or US$ 14.99 per month for international customers with taxes according to their country (Emprendedor Plan: 3 extensions and 300 multi-destination minutes). We recommend a plan based on the number of extensions, channels and features you need.

Move your company's phone system to the cloud

Request a demo and we'll show you how your phone system would look with your extensions, IVR and queues.

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