Privacy policy

Draft pending legal review: this text is provisional and is not the policy in force.

At PortalPBX we respect your privacy. This policy explains what personal data we process when you visit this website or contact us, what we use it for and how you can exercise your rights.

1. Data controller

The controller of your data is PortalPBX, tax ID (RUC) 20602643141. The legal name and registered address of the responsible entity will be published in this section once confirmed. For any questions you can write to [email protected].

2. Data we collect

We only process the data you voluntarily provide through the contact form or our support channels (email, phone or WhatsApp):

• Name and company.
• Email and phone.
• Country, solution of interest, approximate number of extensions, plan and currency of interest.
• The message you send us.

3. Purposes

We use your data to:

• Answer your questions and demo or quote requests.
• Prepare and send you commercial proposals.
• Provide support to customers of our services.

We do not sell your personal data or use it for purposes other than those stated without your consent.

4. Legal basis

We process your data with your consent, given by ticking the form's acceptance box or by contacting us, and, where applicable, to perform our contractual or pre-contractual relationship with you.

5. Retention

We keep your data only for as long as necessary to fulfil the purposes described and applicable legal obligations. It is then deleted or anonymized.

6. Recipients and transfers

Your data may be processed by providers of technology services to us (for example, hosting or email), who act on our behalf under confidentiality obligations. If a provider is located abroad, the transfer will be made with the safeguards required by applicable law.

7. Cookies and preferences stored in your browser

This site stores in your browser only what is needed to run securely and remember your preferences (theme, currency and your cookie choice), and optionally YouTube content if you choose to play a video. It does not use advertising or tracking cookies. Details are in our cookie policy.

8. Your rights

You may at any time exercise your rights of access, rectification, cancellation and objection, and withdraw your consent, by writing to [email protected]. If you believe we have not handled your request properly, you may contact the competent personal data protection authority.

9. Security

We apply reasonable technical and organizational measures to protect your data against loss, misuse or unauthorized access.

10. Changes to this policy

We may update this policy. Any changes will be published on this page.

11. Contact

For privacy inquiries, write to [email protected] or visit our contact.