Remote business support
Remote business support
Business remote support: assistance for users and systems with agreed windows and severities — without inventing 24/7 call-center SLAs unless in the proposal.
- Remote assistance
- Secure connection
- Windows, Linux and VoIP
Less downtime
Prioritization by impact.
Supported users
Explanations in Spanish.
Defined scope
Which systems are covered.
Continuity
Ticket/change history.
What it is
What support do we offer?
Incidents, configuration and guidance on the agreed stack (desktop, servers, PBX, email).
- Diagnosis
- Proposal
- Implementation
- Guidance
How we work
Our process
Clear stages, with reviews with you at each one.
Step 1: Analysis
We define systems and hours.
Step 2: Proposal
Support plan and cost.
Step 3: Implementation
We support per the plan.
Step 4: Follow-up
We report trends and improvements.
What's included
What does the service include?
Every project is carried out by our technical team, with scope and timelines agreed with you.
Remote help desk
Clear channel and documented resolution.
Written scope
You know what is in and out.
Integration when needed
Existing APIs, CRM, telephony or data.
Useful measurement
Agreed indicators, without invented vanity.
Work with you
Clear reviews in Spanish.
Serious operations
Designed for production and continuity.
Benefits
Why choose PortalPBX?
Hands-on work with clear priorities, communication in Spanish, and a plan you can approve or adjust.
Request a quoteLess downtime
Prioritization by impact.
Supported users
Explanations in Spanish.
Defined scope
Which systems are covered.
Continuity
Ticket/change history.
Support in Spanish
We support you at every stage.
Who is it for?
Who is it for?
Offices without internal IT
Need a backup.
PBX operations
Voice/email incidents.
Managed servers
Complement to proactive admin.
New projects
Start with a solid foundation from day one.
Pricing
Pricing based on your project
Every project is different. We send a custom quote with scope, timeline and cost — no invented rates on this page.
- Custom quote
- Response in under 24 business hours
- Phased, with no commitment
Related services
Complete your solution
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Learn more about Server rental
Frequently asked questions
Frequently asked questions
Clear answers about the service.
See all questionsOnly if the proposal includes it. By default, agreed business hours and severities.
It depends on scope. After analysis we send a proposal with scope, timeline and cost.
A conversation about goals and a written proposal.
We estimate it in the proposal based on deliverables and your reviews.
Yes. Communication and support in Spanish; also in English if the project needs it.
Ready to move forward with this service?
Tell us about your project and we’ll propose a clear plan, with scope and timeline defined with you.