Call center
Handle large call volumes efficiently.
Cloud contact center
Contact center in the cloud
Professional customer service with advanced management tools: queues, smart distribution, real-time monitoring, recording and agent supervision.
- ACD queues
- Real-time monitoring
- Support in Spanish
What it is
A contact center with no infrastructure of your own
Perfect for customer service teams that need control and efficiency. Your agents answer from the browser and your supervisors follow the operation in real time.
Includes
- Call queues
- Smart distribution
- Real-time monitoring
- Call recording
- Reports and metrics
- Agent supervision
Key features
Cloud contact center features
Every feature is managed from the web panel, with guidance from our team.
Call queues
Distribute calls across your team so none are missed.
IVR and smart distribution
Greet your customers with a menu that routes each call to the right department.
Real-time monitoring
Full control of your operation.
Call recording
Record, search and listen to conversations for quality and auditing.
Reports and metrics
Call history and metrics to make better decisions.
Agent supervision
Monitoring and supervision of your service team.
Benefits
Why choose PortalPBX?
Serve more customers
Serve more customers with queues, IVR and real-time monitoring.
Agents anywhere
WebRTC softphone in the browser, with no installs.
Scalability
Grow without hassle as you add users.
Support in Spanish
We support you at every stage.
Use cases
Who is it for?
Technical support
Serve more customers with queues, IVR and real-time monitoring.
Sales teams
Boost your team's productivity with calls, CRM and integration.
Pricing
Pricing based on your project
Contact us
We'll send you a proposal based on your volume, destinations and needs.
Related services
Complete your solution
Cloud phone system
Extensions, IVR, queues, recording and WebRTC softphone for your business.
Interactive IVR
Voice menus and call automation.
Call recording
Store, search and manage your recordings.
Reports and monitoring
Real-time metrics for your whole operation.
Frequently asked questions
Frequently asked questions
Quick answers about Cloud contact center.
See all questionsYes. Each team member uses their extension from anywhere with an internet connection, in the browser, on a computer or on a mobile phone.
Yes, through marketplace modules (such as HubSpot or Zoho), the API and webhooks. We help you review the integration with your system.
Approximate number of extensions, the numbers (DIDs) you need, call destination countries and the integrations you are interested in.
Interested in Cloud contact center?
Tell us about your project and we'll help you choose the right solution.