Frequently asked questions
We answer your questions
Everything people usually ask us about the cloud phone system, plans, services and the sign-up process, in one place.
Frequently asked questions
General questions
What PortalPBX is, what it includes and who it is for.
Explore the solutionsLandline number, extensions, multi-destination minutes, IVR, voicemail, call forwarding, recording, queues, WebPhone (WebRTC) and reports depending on the plan, all managed from the web with no hardware or servers of your own.
Yes. The Multitenant / Partner option is designed for operators and resellers, with white label and per-customer management. Terms are agreed with the sales team.
Yes. You can integrate your CRM with marketplace modules (such as HubSpot or Zoho), our API and webhooks. We help you review the integration with your system.
Yes. Local and international numbers and SIP trunks; you can also connect your own carrier. Coverage by country on request.
Yes. The WebRTC softphone works directly in the browser, with nothing to install.
Frequently asked questions
Cloud phone system
How the system, devices and numbers work.
See the phone systemIt is a phone system (PBX) that runs over the internet instead of on hardware in your office. Your company gets extensions, IVR, queues and call recording, all managed from the web, with no hardware or servers of your own.
No. You can call from the browser with the WebRTC softphone, from a softphone or the app; if you prefer, you can also use IP phones.
Yes, through number porting where available. You can also request new numbers for your phone system.
Yes. Each team member uses their extension from anywhere with an internet connection, in the browser, on a computer or on a mobile phone.
Yes, through marketplace modules (such as HubSpot or Zoho), the API and webhooks. We help you review the integration with your system.
Plans start at S/ 41.30 per month with IGV included, or US$ 14.99 per month for international customers with taxes according to their country (Emprendedor Plan: 3 extensions and 300 multi-destination minutes). We recommend a plan based on the number of extensions, channels and features you need.
Frequently asked questions
Plans and pricing
Currencies, minutes, commitment and payment methods.
See pricing and plansYes. You can upgrade or downgrade according to your needs; the change is reflected in your next bill.
Each plan includes multi-destination minutes per month (from 300 to 2,000 depending on the plan), subject to the fair use policy. In Peruvian soles, an additional minute costs from S/ 0.034 to S/ 0.046 with IGV included depending on the plan; in USD, ask our sales team.
No. Plans have no minimum term: you can cancel or change plans whenever you need.
Yes. You can connect your own SIP trunks or use ours.
We have two fixed price lists: in Peruvian soles (PEN) with IGV included, and in US dollars (USD) for international customers, with taxes according to the customer's country. You are charged in the currency you choose, with no exchange-rate conversion. We will tell you the available payment methods when we send your proposal.
We can show you the platform in a personalized demo. Request it through the contact form and we will tell you the options available for your business.
Yes. The Multitenant / Partner plan offers special terms for operators, ISPs and resellers; ask our sales team.
Cloud phone system, multitenant PBX, SIP Trunk, DIDs, bulk SMS, IVR, call recording, API and integrations, WebRTC softphone and reports, plus modules such as Voicebot, WhatsApp and automated notifications.
Yes. You can port your numbers where porting is available or get new local and international DIDs.
The platform is activated quickly; number porting times depend on the originating carrier. We indicate the timelines in your proposal.
Yes. You can integrate it through marketplace modules (such as HubSpot or Zoho), our REST API and webhooks.
Yes. Our support team assists in Spanish.
Yes. The Multitenant / Partner plan is designed for ISPs, WISPs, operators and resellers, with white label and per-customer rating.
Frequently asked questions
Contact and process
How to request a demo, a quote or support.
Go to contactWe reply within 24 business hours; usually the same day.
No. The demo and initial consultation are free and with no obligation.
Approximate number of extensions, the numbers (DIDs) you need, call destination countries and the integrations you are interested in.
Yes. We serve customers throughout Latin America and other markets; the demo is 100% online.
Yes. We support you through the migration, including porting your numbers.
Didn't find your answer?
Write to us and a specialist will get back to you.