Offices
A welcome IVR that greets every customer.
Interactive IVR
Interactive IVR and voice menus
Greet your customers with a menu that routes each call to the right department. Design each call's journey with the visual IVR.
- Visual IVR
- 24/7 self-service
- Web-based management
What it is
What is an IVR?
An IVR is a voice menu that answers the call and routes it to the right department based on the option your customer chooses, even outside business hours.
Includes
- Custom menus
- Smart routing
- CRM integration
- 24/7 self-service
Key features
Interactive IVR features
Every feature is managed from the web panel, with guidance from our team.
Custom menus
Create voice menus with your business options.
Smart routing
Route every call to the right extension, queue or department.
Business hours
Different routes during business hours, after hours and on holidays.
Audio and announcements
Manage greetings and audio files.
CRM integration
Connect your CRM through modules, the API and webhooks.
Benefits
Why choose PortalPBX?
24/7 self-service
Your customers get service even after hours.
Better-routed calls
Avoid unnecessary transfers and missed calls.
Changes from the web
Adjust the menu whenever you need from the panel.
Guided setup
We define the IVR menu, queues, schedules and forwarding with you.
Use cases
Who is it for?
Customer service and support
Organize service with queues, schedules and reports.
Sales teams
Route every sales inquiry to the right team.
Pricing
Pricing based on your project
Contact us
We'll send you a proposal based on your volume, destinations and needs.
Related services
Complete your solution
Cloud phone system
Extensions, IVR, queues, recording and WebRTC softphone for your business.
Call recording
Store, search and manage your recordings.
Reports and monitoring
Real-time metrics for your whole operation.
DIDs / Virtual numbers
Local and international numbers for your business.
Frequently asked questions
Frequently asked questions
Quick answers about Interactive IVR.
See all questionsLandline number, extensions, multi-destination minutes, IVR, voicemail, call forwarding, recording, queues, WebPhone (WebRTC) and reports depending on the plan, all managed from the web with no hardware or servers of your own.
Yes, through marketplace modules (such as HubSpot or Zoho), the API and webhooks. We help you review the integration with your system.
Interested in Interactive IVR?
Tell us about your project and we'll help you choose the right solution.