Contact centers
Monitoring, supervision and real-time reports.
Reports and monitoring
Reports and monitoring in real time
Real-time metrics for your whole operation: call history, dashboards and quality monitoring to make better decisions.
- Real time
- Detailed reports
- Export
What it is
Full control of your operation
Review call history and metrics, monitor your operation in real time and export the data you need.
Includes
- Detailed reports
- Customizable dashboards
- Quality monitoring (QoS)
- Data export
Key features
Reports and monitoring features
Every feature is managed from the web panel, with guidance from our team.
Detailed reports
Call history and metrics.
Customizable dashboards
Visualize the metrics that matter to you.
Quality monitoring (QoS)
Monitor the quality of your calls.
Data export
Download your data for analysis.
Benefits
Why choose PortalPBX?
Better decisions
Metrics to measure your team.
Real-time monitoring
Full control of your operation.
Fewer missed calls
Spot early where service can improve.
Support in Spanish
We support you at every stage.
Use cases
Who is it for?
Customer service and support
Organize service with queues, schedules and reports.
Carriers
Monitor your customers' operations.
Pricing
Pricing based on your project
Contact us
We'll send you a proposal based on your volume, destinations and needs.
Related services
Complete your solution
Cloud phone system
Extensions, IVR, queues, recording and WebRTC softphone for your business.
Call recording
Store, search and manage your recordings.
Interactive IVR
Voice menus and call automation.
API and integrations
Connect your systems and automate processes.
Frequently asked questions
Frequently asked questions
Quick answers about Reports and monitoring.
See all questionsLandline number, extensions, multi-destination minutes, IVR, voicemail, call forwarding, recording, queues, WebPhone (WebRTC) and reports depending on the plan, all managed from the web with no hardware or servers of your own.
Approximate number of extensions, the numbers (DIDs) you need, call destination countries and the integrations you are interested in.
Interested in Reports and monitoring?
Tell us about your project and we'll help you choose the right solution.