Dialer for contact centers
Contact center dialer
PortalDial / contact-center dialer: assisted or predictive dialing per scope, queues and agent desktop aligned to your PortalPBX switch.
- Clear focus
- Clear scope
- Support in Spanish
Dial modes
Preview/progressive/predictive per agreement.
Agents
Desktop and pauses.
Lists and DNC
Do-not-call respect.
KPIs
Contact, occupancy, ACW.
What it is
What does the dialer add?
More outbound productivity with rules, pacing and dispositions. Requires legitimate numbers and lists.
- Diagnosis
- Proposal
- Implementation
- Guidance
What's included
What does the service include?
Every project is carried out by our technical team, with scope and timelines agreed with you.
Smart dialing
Campaigns, agents and contact metrics.
Written scope
You know what is in and out.
Integration when needed
Existing APIs, CRM, telephony or data.
Useful measurement
Agreed indicators, without invented vanity.
Work with you
Clear reviews in Spanish.
Serious operations
Designed for production and continuity.
How we work
Our process
Clear stages, with reviews with you at each one.
Step 1: Analysis
We size campaigns and agents.
Step 2: Proposal
Design, capacity/licenses and cost.
Step 3: Implementation
We implement and integrate.
Step 4: Follow-up
We tune pacing and scripts.
Benefits
Why choose PortalPBX?
Hands-on work with clear priorities, communication in Spanish, and a plan you can approve or adjust.
Request a quoteDial modes
Preview/progressive/predictive per agreement.
Agents
Desktop and pauses.
Lists and DNC
Do-not-call respect.
KPIs
Contact, occupancy, ACW.
Support in Spanish
We support you at every stage.
Who is it for?
Who is it for?
Collections and sales
Intensive outbound.
Surveys
Short campaigns.
Reminders
Appointments and due dates.
New projects
Start with a solid foundation from day one.
Pricing
Pricing based on your project
Every project is different. We send a custom quote with scope, timeline and cost — no invented rates on this page.
- Custom quote
- Response in under 24 business hours
- Phased, with no commitment
Related services
Complete your solution
Other PortalPBX services that often fit with this one.
Cloud contact center
Professional customer service with advanced management tools.
Learn more about Cloud contact centerVoice broadcasting
An add-on module for your cloud PBX: voice campaigns with recorded audio or text-to-speech, keypad options, transfer to extensions and reports. Standard or custom.
Learn more about Voice broadcastingReports and monitoring
Real-time metrics for your whole operation.
Learn more about Reports and monitoringAPI and integrations
Connect your systems and automate processes.
Learn more about API and integrations
Frequently asked questions
Frequently asked questions
Clear answers about the service.
See all questionsNo. You provide permissioned lists; we provide dialer operations.
It depends on scope. After analysis we send a proposal with scope, timeline and cost.
A conversation about goals and a written proposal.
We estimate it in the proposal based on deliverables and your reviews.
Yes. Communication and support in Spanish; also in English if the project needs it.
Ready to move forward with this service?
Tell us about your project and we’ll propose a clear plan, with scope and timeline defined with you.